The business is growing and thriving. We are implementing innovative tools to better interact with our clients, to build a relationship based on trust and transparency. The new CRM broadens Paytah’s customer centricity capabilities. Creating more assertive ways of connecting with our clients.
The new CRM was implemented in April. The system is customized to ensure that enquiries and concerns brought by our customers are quickly addressed. Customers can now expect to have:
+ Additional support channels, including web chat and messaging systems.
+ Better follow-up and a faster responsive time.
+ Enhanced service experience and real-time connectivity.
In the coming months, our team will be focused on further developing the CRM applications and implementing additional automation tools.