Clicca qui per la guida alla documentazione dell’account individuale in lingua italiana

Application for a new individual account

Documentation Guide

Here you can find the specifications of the 3 documents to upload on the application form requirements. Please refer to this guide when submitting your documents to open a new individual account in Paytah.

1. Identity Confirmation: Your ID or Passport


Upload a scan or photo of your Passport or both sides of the ID Card. The data must be readable.  



 Accepted Documents (one of the below)

  • Passport (also temporary passport)
  • National ID card (Front and Back)
  • Driver’s license (Front and Back)
  • Residence permit (Front and Back)
  • Birth Certificate UK only (if above is not obtainable)

  Not accepted Documents:

  • Student ID
  • Age Verification Card
  • Employee ID
  • Library Card
  • Visa
  • Receipts
  • Invoices
  • Bank Slips not showing address

Acceptance Requirements:

  • Document must include the applicant’s picture, name, date of birth, and expiry date.
  • The image must be a color copy that shows photo and required data clearly.
  • We need a scan of both the front and back of the card
  • The document needs to be on a plain background (background of a wall, table, etc. are ok; However, we cannot accept faces or people in the background).

  • MRZ code and signature are required, therefore sending the back of the document is important: All new biometric photo-ID docs have an MRZ, not only passports



2. Identity Confirmation: Your selfie with your ID or Passport

Acceptance Requirements:

  • Use the same ID you already used at the step before 
  • Hold the copy of your document next to your face
  • Both ID and Face must be clearly seen (Do not cover your face with your ID , nor the ID with your face)
  • The ID cannot be covered with their fingers on the document (the id information must be clearly seen)
  • If the photo ID and the selfie are mismatching and it’s obvious that the person is not the same, the document cannot be accepted.
  • As seen on the picture, these are the requirements of how selfie holding the ID should look like

3. Contact Information: Proof of Address

Accepted Documents:

  •  Utility bills: telephone (landline), electricity, water and gas bills
  •  Letter from a recognized public authority
  •  Receipt of Tax paid (having address)
  •  Bank account statement
  •  Bank contract can be accepted only if it is an active bank contract, signed and stamped.
  • Credit Card statement
  • Personal insurance statement

Not accepted Documents:

  • Mobile phone bills
  • Private Rental Agreement (unless issued by the city council)
  • Invoices
  • Receipts
  • Advertising letter
  • Reminder letter
  • Business statement
  • Driving License
  • Parking tickets. Fines or relevant documents

Acceptance Requirements:

  • Full name, issue date and address must be visible.
  • Company logo is required
  • Header and footer must be clearly visible on the document
  • The address on the application should match with the proof of address.
  • Your account may be a joint account, but your name must be on the statement. Your address and name must match the name and location information on the system.
  • The date of the statement must be within 6 months of the application date.


Once you have an account, In order to operate with it, you will need to remember both your password and your confirmation code:

  • Your password is the code to be used to enter you account
  • Your confirmation code is the code you will use to authorize the transactions you want to make within your account 

Both are to keep on a safe place and not to be shared with anyone