Terms of Services



Phoenix Payments Ltd, C77764, with its registered address at 5th Floor, Valletta Buildings, South Street, Valletta, VLT1103, Malta (the “Company”), maintains this website (the “Site”) as a service to its customers.

The Company is duly authorised by the Malta Financial Services Authority (M.F.S.A.) to transact the business of a Financial Institution in terms of Article 5 of the Financial Institution Act 1994. Contact details of the MFSA may be found in the website www.mfsa.com.mt.

By using the Site or any current or future service(s) provided to you by the Company (collectively the “Services”) in accordance with an applicable service agreement (“Service Agreement(s)”), you agree to comply with and be bound by the these Terms of Use and any operating rules, regulations, policies, and procedures that may be modified from time-to-time on the Site (collectively, the “Terms”). The Terms govern your access to and use of the Site, the Services and any information, products, software, and/or features made available to you. If you are using the Site or Services on behalf of another person, you represent and warrant that you are authorized to accept these Terms on his/her behalf. In the case of any violation of the Terms, the Company reserves the right to seek all remedies available by contract, law and in equity for such violations. The Terms apply to all visits to the Site and use of the Services, both now and in the future. Any violation of these terms may result in the suspension or termination of your account, the services or such other action permitted in accordance with the applicable service agreement.

You represent and warrant that you are of sufficient legal age to use the Site and to create binding legal obligations for any liability you may incur as a result of the use of the Site.


You agree that you will not at any time conduct your business in any manner that directly or indirectly offers, sells, leases, licenses or displays, delivers, advertises, recommends, or promotes any product(s), service(s), data, information, image(s), text and/or any content which:

  1. is unlawful or violates any applicable local, state, federal, national or international law, statute, ordinance, or regulation;
  2. violates Credit Card Association rules;
  3. is associated with the following activities: child pornography and bestiality, adoption agencies for profit, bail bondsmen, non-licensed counselling centres, drug paraphernalia, tobacco, gun sales, massage parlours, jamming equipment, body guards and private detectives, any services providing peripheral support of illegal activities, unlawful internet gaming and gambling, charitable institutions that are not audited by a reputable audit firm, animals and regulated species, bulk marketing tools, protected cultural items and artifacts, pyrotechnic devices and hazardous materials, offensive goods, crime, miracle cures, illegal telecommunications equipment, illegal or stolen goods, human parts, hacking and cracking materials, devices or techniques for unlocking technical protection measures, counterfeit and unauthorised goods, escort services.
  4. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party, including, but not limited to, the unauthorized copying and posting of trademarks, pictures, logos, software, articles, musical works and videos;
  5. is threatening, abusive, harassing, defamatory, obscene, libellous, slanderous, deceptive, fraudulent, invasive of another’s privacy, tortuous, or otherwise violate the Company’s rules or policies;
  6. victimizes harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
  7. impersonates any person or entity;
  8. contains harmful content, including, without limitation, software viruses, Trojan horses, worms, time bombs, cancel bots, spy-ware, or any other files, software programs, or technology that is designed or intended to disrupt, damage, surreptitiously intercept or expropriate the Services or any system, program, data or personal information or limit the functioning of any software, hardware, or equipment or to damage or obtain unauthorized access to any data or other information of any third party;
  9. offers or disseminates fraudulent goods, services, schemes, or promotions (i.e., make money fast schemes, chain letters, pyramid schemes) or involves any unfair deceptive act or practice;

The foregoing list is a non-exhaustive list of prohibited goods and services.


You are prohibited from engaging in any form of Internet abuse, including but not limited to:

(a) distributing, publishing, or sending any kind of unsolicited or unwelcome email to any number of network users (commonly referred to as “junk mail” or “spam”);

(b) posting a single article or substantially similar articles to an excessive number of newsgroups or mailing lists;

(c) repeated or deliberate posting of articles that are off-topic according to the charter of the newsgroup or mail list where such articles are posted; or

(d) posting commercial advertising in a conference or newsgroup, unless it is specifically permitted to be posted within that group;



The Company reserves the right and has absolute discretion to enforce the Terms. The Company may, in its sole discretion, immediately terminate or suspend: (i) the Services; (ii) a Service Agreement; and/or (iii) access to this Site, if it determines that your services, offerings or activities violate the Terms. Without limitation, the Company also reserves the right to report any activity (including the disclosure of appropriate data or merchant information) that it suspects may violate any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. The Company also may cooperate with appropriate law enforcement agencies to assist in the investigation and prosecution of any illegal conduct.


The Company reserves the right to amend the Terms and modify or discontinue all or part of the Site, temporarily or permanently, with or without notice, and is not obligated to support or update the Site. The amended Terms shall automatically become effective immediately after they are initially posted on this Site. Your continued use of the Site after the posting of the amended Terms on the Site constitutes your affirmative agreement to abide and be bound by the Terms, as amended. Should you object to any modifications of the Terms, your only recourse is to immediately: (a) terminate use of the Site and/or Services; and (b) notify the Company of termination.


The Site contains links to third-party websites. The linked sites are not under the control of the Company, and the Company is not responsible for the contents or policies of any linked site. The Company provides these links as a convenience only, and a link does not imply endorsement of, sponsorship of, or affiliation with the linked site by the Company. Links to merchants or advertisers are owned and operated by independent retailers or service providers, and therefore, the Company cannot ensure that you will be satisfied with their products, services or practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any of these third parties.


The Site is proprietary to the Company. All the text, images, marks, logos and other content of the Site (“Site Content”) is proprietary to the Company or to third parties from whom the Company has obtained permission for use. The Company authorizes you to view, download, and print the Site Content provided that: (i) you may only do so for your own personal and non-commercial use; (ii) you may not copy, publish or redistribute any Site Content; (iii) you may not modify any Site Content; and (iv) you may not remove any copyright, trademark, or other proprietary notices that have been placed in the Site Content by the Company. Except as expressly permitted above, reproduction or redistribution of the Site Content, or any portion of the Site Content, is strictly prohibited without the prior written permission of the Company. To request permission you may contact the Company at m@phoenixpaymentsltd.com. You represent and warrant that your use of Site Content will be consistent with the Company’s rights under copyright law and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties.


8.1. You hereby represent and warrant to the Company that:

  • if an individual, you are at least 18 years of age;
  • if a business entity, the entity is duly organized, validly existing and in good standing under the laws of the country and state of its formation;
  • you have full power and authority to execute and deliver this Agreement and to perform its obligations hereunder;
  • this Agreement constitutes your legal, valid and binding obligations; and
  • all information that you have provided, and may from time to time provide, to the Company is, and, unless you deliver written notice to the Company to the contrary, shall continue to be, true and complete.


8.2. The site and services are provided on an “as is,” “as available” basis. Neither the company represents or warrants that the site or services will be available, accessible, uninterrupted, timely, secure, accurate, complete, or entirely error-free or virus free. Nor does the company make any warranty as to the results that may be obtained from your use of the site or services or as to the accuracy or reliability of any content or any information or products obtained through the site. Nor does the company make any warranty that defects in the services will be corrected. You expressly acknowledge that this site and the services are computer network-based services, which may be subject to outages, interruptions, attacks by third parties and delay occurrences. You waive and covenant not to assert any claims or allegations of any nature arising from or relating to your use of the site or services, including, without limitation, all claims and allegations relating to the alleged infringement of proprietary rights, the alleged inaccuracy of content, or allegations that the company should indemnify, defend, or hold you harmless from any claim or allegation arising from your use, republication or other exploitation of the site or services. You use the site at your own risk and neither the company nor the parties who provide information and materials for publication within the site will be liable for any damages arising from your use of this site. You understand and agree that any material or data downloaded or otherwise obtained through your use of the site or the services is obtained at your own discretion and risk and that user will be solely responsible for any damage to its computer system, loss of service or loss of data that results from the download or use of such material or data.


The company specifically disclaims all representations, warranties, and conditions whether express or implied, arising by statute, operation of law, usage of trade, course of dealing, or otherwise, including but not limited to, warranties or conditions of merchantability, Fitness for a particular purpose, non-infringement, or title with respect to the site or services, or other services or goods provided through the site.


The company expressly disclaims any liability or loss arising from or related to the site or the services (however arising, including negligence), including without limitation, liability or loss associated with unauthorized access to any servers, merchant interfaces, websites, facilities, or your data or your customer data (including credit card numbers and other personally identifiable information) due to accident, illegal or fraudulent means, including hacking, or devices used by any third party, or other causes beyond the company’s reasonable control. You expressly agree that the company shall not be liable for any loss arising from infiltration of the services, the company’s system or the site by means of software viruses, trojan horses, worms, time bombs, or any other software programs, or technology designed or intended to disrupt, damage, intercept or expropriate the company’s services or any system, program, data or personal information or limit the functioning of the site, services or any software, hardware, or equipment or to damage or obtain unauthorized access to any data or any information of any third party.


As a condition of use of the site and the services, you agree that neither the company, nor any officer, affiliate, director, shareholder, agent, contractor or employee of the company will be liable to you or any third party for any direct, indirect, incidental, special, punitive, or consequential loss of profits, loss of earnings, loss of business opportunities, damages, expenses, or costs resulting directly or indirectly from, or otherwise arising in connection with the site, the services or service agreements, however arising, even if the company has been advised of the possibility of such damages.

The limitations set forth in this section apply to the acts, omissions, negligence, and gross negligence of the company and its affiliates, contractors, subcontractors, officers, directors, shareholders, managers, employees, and agents, which, but for this provision, would give rise to a course of action in contract, or any other legal or equitable doctrine.


Except as otherwise limited, our liability and the liability of our officers, directors, employees and agents to you or any third parties in any circumstances shall be limited to the lesser of (a) the amount you pay us in the 30 days prior to the action giving rise to liability or (b) $100.


You hereby agree to defend, indemnify and hold us (and our respective directors, officers, owners, co-branders or other partners, information providers, licensors, licensees, consultants, employees, independent contractors agents and other applicable third parties) (each an “Indemnified Party”) harmless from and against all claims, demands, causes of action, debts, judgments, liabilities, costs, penalties, interest, taxes, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) (collectively “Losses”) suffered or incurred by an Indemnified Party arising out of, as a result of, related to, or in connection with:

  • the actual or alleged breach, or negligent performance, or non-performance, or delay in performance of the Agreement by you, your employees, agents or sub-contractors or the warranties, representations, covenants, certifications, acknowledgments and/or obligations made by you in the Agreement;
  • you being in alleged or actual breach of any Laws or failure to comply with any Regulatory Authority;
  • your breach or negligent performance or non-performance or delay in performance of any agreement or other legal relationship you have entered into with Third Party Suppliers;
  • your business operations, a dispute you have with your Customers;
  • us defending or being joined as party in any proceedings related to the customer/service provider relationship between you and your Customers, the relationship between you and your Third Party Suppliers and/or any damages awarded against us in respect of any such proceedings;
  • any claim arising out of our permitted use, promotion or distribution of the information, related trademarks and logos, or images and other materials that you provide us; or
  • the enforcement (or attempted enforcement) of the Agreement.

You shall not, without the prior express written approval of the Company, settle dispose or enter into any proposed settlement or resolution of any claim (whether having been finally adjudicated or otherwise) brought against you, if such settlement or resolution results in any obligation or liability for the Company, its subsidiaries, affiliates, directors, officers, shareholders, agents, contractors and employees.

In the event you cause fines and/or penalties to be charged to the Company by the Credit Card Associations or any other entity, you agree to reimburse the Company immediately for said fines and/or penalties.

This defense and indemnification obligation will survive these Terms of Use and your access to and/or use of the Site.


Certain statements about future financial and operating performance of the Company, as well as the Company’s plans, strategies, partnerships, products, service markets, growth prospects, successes, cost-effectiveness and security of new products or services, objectives, expectations, intentions or any other statements that are not a historical fact, may constitute safe harbour statements. Such statements are based on the then current beliefs and expectations of the management of the Company, and are subject to significant risks and uncertainty. Due to a different number of factors, the Company does not represent or warrant that the actual results will be in line with such forward-looking statements. The Company does not undertake any obligation to update any forward-looking statements. Nothing contained in this web site constitutes an offer to sell or solicitation of an offer to buy any of the Company’s securities.


Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.


When you enrol to obtain a Service from the Company, you accept the specific terms and conditions applicable to that Service in accordance with the applicable Service Agreement. Except as provided in the Service Agreement, the Company does not warrant that any service description or content contained in this Site is accurate, current, reliable, complete, or error-free.


Cookies may be used in order to improve our service to you. The cookies used do not collect personally identifiable information, and they are not used to determine your Identity. If you are not comfortable with this use, you may configure your browser to be notified when cookies are to be received and to provide you with the option of refusing cookies. Cookies may be used to record details of pages relating to particular products and services that you have visited on the Website. This is to provide us with generic usage statistics to allow us to improve this Site and to provide you with information that may interest you.


The Company may terminate access to the Site and the Services, with or without cause, at any time, and effective immediately, without notice. The Company shall not be liable to you or any third party for termination. Upon termination of access to the Site and/or Services, your right to use the Site and/or Services shall immediately cease.


Information collected by the Site will be treated in accordance with the Company’s Privacy Policy.


In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the Maltese Arbitration Act, which Procedure is deemed to be incorporated by reference into this clause. If the dispute is not settled by mediation within 5 days of the commencement of the mediation, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by arbitration under the Maltese Arbitration Act, which is deemed to be incorporated by reference into this clause. The language to be used in the mediation and in the arbitration shall be English.

The governing law of the contract shall be the law of Malta. In any arbitration commenced pursuant to this clause: (i) the number of arbitrators shall be one; and (ii) the seat, or legal place, of arbitration shall be Malta.


The Company’s website and logos are registered trademarks of the Company. All other company and product names referenced herein are the trademarks or registered trademarks of their respective holders. This list may be modified from time-to-time in the Company’s discretion. You shall not register or attempt to register any of the Company’s marks or trademarks that would reasonably be deemed to be confusingly similar to any of the Company’s marks or trademarks. You shall comply with all standards with respect to the Company’s marks and all uses of the marks shall be consistent with Company standards.


The Company shall not be liable for any losses arising out of the delay or interruption of its performance of obligations due to force majeure events that are beyond the Company’s reasonable control, including but not limited to any acts of God, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, fires, transportation contingencies, interruptions in telecommunications, utility, Internet services or network provider services, acts or omissions by a third party, infiltration or disruption of the Services by a third party, or other catastrophes or occurrences.


In the event that any provision of the Terms shall, in whole or in part, be determined to be invalid, unenforceable or void for any reason, such determination shall affect only the portion of such provision determined to be invalid, unenforceable or void, and shall not affect in any way the remainder of such provision or any other provision of the Terms. The Company’s failure to act with respect to a breach by you or others does not waive its right to act with respect to prior, subsequent, simultaneous, or similar breaches. In the event of a conflict between the Terms of Use and the applicable Service Agreement, the latter shall govern.


Rights and obligations under these Terms of Use which by their nature are intended to survive termination, including without limitation the indemnification and limitation of liability provisions, will remain in full effect after termination or expiration of these Terms of Use.